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Sereno
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One specialist on the ground in Brazil — for a lost passport, the consulate, the police report and a new travel document.
What we help with
Four things your specialist handles personally — start to finish.
From panic to plan in minutes — one specialist owns your case to the end.
Straight to the right consulate or embassy for your nationality — what to bring and where to go.
We guide you through filing the Boletim de Ocorrência — and keep the B.O. number you'll need.
Your replacement or emergency travel document — booked, prepped and explained.
Message your specialist in real time from the app. They handle the booking and the back-and-forth — and tell you exactly where to go and what to bring.
Lose your passport in a country whose language you don't speak and the day becomes a maze — wrong queues, offices that close at noon, conflicting advice and forms no one can explain. Sereno replaces all of it with one specialist who knows the system from the inside and stays with you until it's resolved. Here's how that stacks up against piecing it together yourself.
When you open a request we ask whether you're on your own device — if not, you can leave an alternate number (a friend's phone, your hotel) and your specialist reaches you there. The emergency lines (190 / 192 / 193) are always one tap away inside the app.
Never. Sereno is a guide and consultant — we don't upload, view or store your documents. We only keep the travel-profile details you choose to share, and you can delete them anytime.
Specialists work across Brazil. Our verified consulate directory is mapped for São Paulo and Rio de Janeiro and growing; elsewhere your specialist identifies the nearest consulate for your nationality.
Open a request and a specialist picks it up in minutes — usually under a minute at busy times. They tell you exactly what to do first, point you to the right consulate for your nationality, and stay with you over chat until it's sorted.
