"I lost my passport on day two of my trip and completely panicked. Having one person tell me exactly what to do, and stay with me until it was done, turned a disaster into a detour."
Sereno
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Set it up before you go, and a specialist stays on standby for your whole trip: passport, police report, consulate. From $12.99.
One dedicated specialist owns your case from the first message until you're holding a new travel document.
One tap. No documents to upload, ever.
A real person, yours from start to done.
B.O., the right consulate, what to bring.
We track it through to your travel document.
Sereno is a concierge in your pocket. It goes to work the moment you open it.
Message a real, dedicated person in your language — instant answers, day or night.
A clear stepper shows exactly where your case stands and what's next — no chasing.
The right consulate for your nationality, with the address, hours and a route to it.
Step-by-step help filing the Boletim de Ocorrência — and we keep your B.O. number safe.
Police, ambulance and fire (190 · 192 · 193) always a single tap away when it counts.
Your trip details ready in advance, so your specialist is prepped the moment you land.
Police report in Portuguese, the right consulate for your nationality, an emergency travel document before your flight home. Sereno turns all of it into one calm conversation.
The consulate closes at 4pm. Your specialist already booked the slot.
One call, in your language — no phrasebook, no panic.
Every corridor, every counter — mapped, so you never wander.
You're never walking it alone — a specialist is with you the whole way.
Offer Sereno alongside every trip you sell in Brazil — co-branded, and handled end-to-end by our specialists.
Sereno
A “Powered by Sereno” concierge, offered under your brand.
A dedicated specialist on call the moment anything goes wrong in Brazil — your clients are never stranded.
Sereno handles the police report, the consulate and the travel document — not your team, at any hour.
Earn on every activation, with revenue-share terms tailored to your agency. Commercials confirmed together.
Co-branding & revenue-share terms tailored to your agency.
When you open a request, we ask if you're on your own device. If not, leave an alternate number (a friend's phone, your hotel) and your specialist reaches you there.
Never. Sereno guides and advises; we don't upload, view, or store your documents. We only keep the travel-profile details you choose to share, and you can delete them anytime.
Specialists work across Brazil. Our verified consulate directory covers São Paulo and Rio de Janeiro and is growing; elsewhere, your specialist finds the nearest consulate for your nationality.
Open a request and a specialist picks it up within minutes. They tell you what to do first, point you to the right consulate, and stay with you over chat until it's sorted.
Set up in minutes. A specialist ready the moment you need one.
A specialist replies in minutes · documents never stored · one specialist per case
